Privacy Policy
Effective Date: July 26, 2026
PitchTrak, LLC (“PitchTrak,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the PitchTrak website, mobile application, and related services (collectively, the “Services”).
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. About PitchTrak
PitchTrak is a player development platform designed to help softball pitchers, coaches, teams, organizations, and families track performance, gain meaningful insights, and improve through intentional training.
Our mission is to equip pitchers to maximize their potential for greatness in the circle and in life.
2. Information We Collect
The information we collect depends on how you use our Services.
Information You Provide
You may provide information such as:
- Name
- Email address
- Password (stored in encrypted form)
- Profile information
- Athlete information
- Team or organization affiliation
- Communications with our support team
- Feedback or survey responses
Pitching & Performance Data
When using PitchTrak, users may create or record information including:
- Practice sessions
- Bullpen results
- Game tracking
- Pitch locations
- Pitch types
- Command percentages
- Session notes
- Coach observations
- Performance history
- Achievements and milestones
Technical Information
When you access our Services, we may automatically collect information including:
- Device type
- Browser type
- Operating system
- IP address
- App version
- Log information
- General usage analytics
Payment Information
Subscription payments are processed through secure third-party payment providers. PitchTrak does not store complete payment card information on its own servers.
3. How We Use Information
We use information to:
- Create and manage user accounts
- Provide the Services
- Store athlete performance history
- Generate analytics and coaching insights
- Improve platform features
- Personalize user experiences
- Communicate important account information
- Respond to customer support requests
- Maintain platform security
- Detect fraud or misuse
- Meet legal obligations
4. Artificial Intelligence Features
Some PitchTrak features may use artificial intelligence to assist with data analysis, coaching insights, educational content, or performance summaries.
AI-generated content is intended to supplement—not replace—the judgment of athletes, parents, coaches, instructors, or healthcare professionals.
5. Who We Share Information With
We do not sell your personal information.
We may share information only as necessary with:
- Coaches or instructors authorized by an athlete or parent
- Teams or organizations managing athlete accounts
- Parents or legal guardians of minor users
- Trusted service providers who help operate the Services (such as cloud hosting, authentication, analytics, email delivery, or payment processing)
- Government authorities when required by law
Each service provider is expected to protect information consistent with applicable laws and contractual obligations.
6. Children's Privacy
PitchTrak is designed to support youth athletes and recognizes the importance of protecting children's privacy.
Where required by applicable law, a parent, legal guardian, coach, school, or organization must authorize a minor's participation in the Services.
If you believe personal information has been collected from a child in a manner inconsistent with applicable law, please contact us so we can investigate and, when appropriate, delete the information.
7. Data Security
We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
No security system is perfect, and we cannot guarantee absolute security.
8. Data Retention
We retain information for as long as reasonably necessary to:
- Provide the Services
- Maintain athlete history and analytics
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Information may be deleted or anonymized when it is no longer needed.
9. Your Choices
Depending on applicable law, you may have the right to:
- Access your information
- Correct inaccurate information
- Request deletion of your account
- Request a copy of your information
- Update profile information
- Manage communication preferences
Some requests may be limited where retention is required by law or necessary to operate the Services.
10. Cookies and Similar Technologies
PitchTrak may use cookies, local storage, and similar technologies to:
- Keep users signed in
- Remember preferences
- Improve functionality
- Understand platform usage
- Maintain security
You may control cookies through your browser settings, although disabling certain cookies may affect the functionality of the Services.
11. Third-Party Services
Our Services may integrate with third-party providers that support authentication, payment processing, analytics, cloud infrastructure, communications, wearable devices, video services, or other functionality.
Your use of those third-party services may also be subject to their respective privacy policies and terms.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices.
When we make material changes, we will update the Effective Date above and post the revised Privacy Policy on our website.
Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: